Terms and conditions
I. GENERAL PROVISIONS
1. This document sets out the General Terms under which the MERCHANT provides services to users/customers through the Milanocosmetic.eu online shop. These terms bind all users. By clicking the “order” button, the user/customer agrees to, fully accepts and undertakes to comply with these General Terms.
2. The user/customer is identified for the purpose of reproducing their declaration of acceptance of the General Terms and their order through the log files stored on the Milanocosmetic.eu server, the user/customer’s IP address and any other information.
3. By clicking the “order” button, users agree to purchase the goods in the order. This action is legally binding. The customer receives an order confirmation, and the contract is considered concluded upon receipt of that confirmation.
4. The MERCHANT reserves the right to refuse delivery of a confirmed order if the goods are unavailable. If ordered goods are out of stock, the MERCHANT informs the user/customer during the working week by a message to the email address or telephone number supplied by the customer. If payment has been transferred to the merchant’s account, the customer may choose a refund, cancellation of the order or a replacement order.
II. DELIVERY
7. The user/customer bears the entire risk of damage or loss of the goods during delivery. Immediately after the goods are handed to a courier, the MERCHANT is released from that risk, which passes to the user/customer. The MERCHANT is not responsible for delays attributable to a courier or another supplier. Goods are delivered by Econt and Speedy.
8. Immediately after delivery, the user/customer or their authorised representative must carefully inspect the goods. Any damage, impact or other defects must be reported to the MERCHANT immediately. If damage sustained during transport is established, the MERCHANT is not responsible for warranty servicing of those goods. Where the MERCHANT specifies a delivery date and time in writing, that statement is binding. If an incorrect address, contact person and/or telephone number is provided when ordering, the MERCHANT is not bound by any obligation to fulfil the order.
8a. When the goods are handed over, the user/customer or a third party signs the accompanying documents. A third party is anyone who is not the person placing the order but accepts delivery at the address supplied by the customer.
A refusal to accept the goods outside the cases described below is considered unjustified, and the customer must pay the delivery and return costs. If the customer cannot be found at the specified address within the delivery period, or access and conditions for handing over the goods are not provided during that period, the MERCHANT is released from the obligation to deliver the ordered goods.
8b. If the delivered goods clearly differ from those ordered and this can be established by an ordinary inspection, the customer may request replacement with goods corresponding to the order within 24 hours of receipt.
III. WARRANTY PERIODS
The MERCHANT provides a warranty document for purchased goods if the manufacturer supplies one. The document specifies the addresses and telephone numbers of authorised service centres, the warranty terms of the relevant service centres or manufacturers, and the warranty period for the purchased goods.
IV. PRICES
9. Prices shown on the website do not include transport to the customer. If goods are sent outside the Republic of Bulgaria, the user/customer must pay all customs duties and other charges associated with export.
V. RIGHTS AND OBLIGATIONS OF THE USER/CUSTOMER
10. The user/customer may browse and order the goods listed in the Milanocosmetic.eu online shop.
11. The user/customer has the right to obtain information about the status of their order.
12. The user/customer is fully responsible for protecting their username and password and for all actions performed by them or a third party using those credentials. The user must immediately inform the MERCHANT of any unauthorised access using their username and password, and whenever there is a risk of such use.
13. The user must pay for their order using the method announced on Milanocosmetic.eu.
14. The MERCHANT is not responsible for possible differences in the colours of purchased products resulting from the characteristics of computer screens. An order for specific products is treated as the user’s expressed agreement regarding their type and quality.
15. Every user, whether or not a customer of the MERCHANT, undertakes when using the services:
- not to violate, and to respect, fundamental rights and freedoms and human rights under the Constitution and laws of the Republic of Bulgaria and recognised international instruments;
- not to harm another person’s reputation or call for violent changes to the constitutional order, crime, violence against individuals, or racial, national, ethnic or religious hatred;
- not to infringe another person’s property or non-property rights and interests, whether absolute or relative, including ownership and intellectual property rights;
- to comply with Bulgarian law, applicable foreign laws, morality, good customs and internet etiquette when using Milanocosmetic.eu services;
- to immediately notify the MERCHANT of any violation committed or discovered when using the services;
- not to upload, send, transmit, distribute, use or disclose to third parties software, programs, files, applications or other materials containing computer viruses, unauthorised remote-control systems (“Trojan horses”), code or materials intended to interrupt, impede, disrupt or restrict the normal operation of computer hardware, software or telecommunications equipment, or to obtain unauthorised entry or access to external resources or software;
- not to perform malicious acts;
- to indemnify the MERCHANT and all third parties for all losses and lost profits, including costs and legal fees, arising from claims brought by and/or compensation paid to third parties concerning webpages, hyperlinks, materials or information that the user has used, placed on the server, sent, distributed, disclosed to third parties or made accessible through Milanocosmetic.eu in breach of law, these General Terms, good customs or internet etiquette.
15a. The customer must provide a correct, valid telephone number, delivery address and email address, pay the price of the goods and the delivery costs where delivery is not free, and provide access and an opportunity to receive the goods. Delivery is chargeable unless expressly stated to be free.
VI. RIGHTS AND OBLIGATIONS OF THE MERCHANT
15. The MERCHANT has neither the obligation nor the practical ability to control how users use the services.
16. The MERCHANT has the right, but not the obligation, to retain materials and information placed on the Milanocosmetic.eu server.
17. The MERCHANT may at any time, without notifying the user/customer, terminate, suspend or alter the website services if the user breaches these terms, or at the MERCHANT’s discretion. The MERCHANT is not liable to users or third parties for losses or lost profits arising from termination, suspension, alteration or restriction of the services, or the deletion, modification, loss, unreliability, inaccuracy or incompleteness of messages, materials or information transmitted, used, recorded or made accessible through Milanocosmetic.eu.
17a. After receiving payment, the MERCHANT undertakes to transfer ownership of the ordered goods to the user/customer, deliver them within the specified period, and check the technical condition of each item before dispatch where this is possible without compromising the packaging.
18. The MERCHANT is not responsible for damage to software, hardware or telecommunications equipment, or data loss resulting from materials or resources searched for, downloaded or otherwise used through the services. Advice, consultations or assistance provided by the MERCHANT’s specialists and staff concerning use of the services do not create any liability or obligations for the MERCHANT. The company is not responsible for inaccurate product information supplied by the manufacturer.
19. The MERCHANT may collect and use information relating to users/customers, whether registered or not.
20. The information in the preceding clause may be used by the MERCHANT unless the user expressly objects by email to milanocosmetic.bg@gmail.com. The MERCHANT collects and uses information to improve the services. All purposes for which the information is used will comply with Bulgarian law, applicable international instruments and good customs.
21. The MERCHANT is not liable for failure to perform obligations under this contract due to circumstances that the MERCHANT did not foresee and was not required to foresee, including accidental events, internet problems and service provision outside the MERCHANT’s control.
22. The MERCHANT may install cookies on users’ computers. Cookies are text files stored by the website on the user’s hard drive that allow information about the user to be retrieved, identify them and track their actions, visited webpages, used hyperlinks and information accessed or saved.
VII. REFUNDS
Amounts paid by the CUSTOMER are refunded as follows:
- payments made by bank card: through a reverse transaction to the card used for payment;
- payments made by bank transfer or cash on delivery: to a bank account in Bulgarian lev with a Bulgarian bank, specified by the CUSTOMER in the return form.
VIII. PERSONAL DATA
23. The MERCHANT guarantees the confidentiality of information and personal data provided by users/customers. These will not be used, supplied or disclosed to third parties except in the cases and under the conditions stated in these General Terms. The MERCHANT protects personal data obtained when the user/customer completes the electronic purchase form; this obligation ceases if the customer provides false data. Subject to applicable law and these General Terms, the MERCHANT may use the customer’s personal data solely for the purposes provided for in the contract. Any other purposes will comply with Bulgarian law, applicable international instruments, internet etiquette, morality and good customs.
23a. The MERCHANT undertakes not to disclose any customer personal data to third parties, including state authorities, companies or individuals, except where the customer has given explicit written consent, or the information is requested by state authorities or officials authorised by applicable law to request and collect it. The MERCHANT must provide information when required by law.
IX. AMENDMENTS
24. The MERCHANT may amend the General Terms at any time, including the characteristics of the services and changes required by legislation. The MERCHANT undertakes to notify users by publishing a prominent announcement on the website and allowing sufficient time to review the changes. If the user does not state within that period that they reject the changes, they are considered bound by them. If the user states within that period that they disagree, the MERCHANT may immediately suspend or terminate their services.
X. DEFINITIONS
25. “User/customer” means anyone who has loaded Milanocosmetic.bg on their computer.
26. “Order” means the selected goods and all other attributes relating to their delivery and payment by the customer/user.
27. The Milanocosmetic.eu online shop belongs to the following MERCHANT: Milano Cosmetic, company identification number, registered address: 23 General Kiselov Street, Varna; correspondence address: 23 General Kiselov Street, Varna. Merchant telephone: +359 897 052 285; email: milanocosmetic.bg@gmail.com.
You may contact the merchant using the correspondence address, email address or telephone number stated above.
28. All disputes between the parties are resolved in a spirit of understanding and goodwill. If agreement cannot be reached, all unresolved disputes, including those concerning interpretation, invalidity, performance or termination, gaps in the contract or adaptation to new circumstances, will be resolved by the competent court at the MERCHANT’s registered location under Bulgarian law.